Customer Service

Customer Service

Our Customer Service will be pleased to help you at any time with all technical questions you might have - be they major or minor issues. Our highly trained technicians who are readily accessible by phone are familiar with the practical aspects of our cranes and will answer your questions directly on the phone, if possible, thus providing speedy assistance. And if something really does go wrong, this also applies outside of the usual business hours. At night, at weekends or on public holidays - our Customer Service is at your disposal! And if a problem cannot be solved directly on the phone, our world-wide service network of Customer Service technicians makes sure that you will find local, competent help quickly, if required.

Due to further training workshops and training sessions for our service staff, which are held on a regular basis, you can fully rely on our Customer Service - in Germany, Europe and world-wide. Because quality is our number One priority - both in products and service. And the success of your crane drives us.

Our Customer Service technicians from TADANO FAUN GmbH take care of the markets Germany and Austria. Please click here if you are looking for a service partner for another country.

Your direct contact persons for Germany and Austria

Head of Customer Service/Training

Manfred Schlumberger
General Manager, Customer Service/Training
Languages: German, English
T: +49 9123 185 5140
E: manfred.schlumberger(at)

Manager Customer Service

Dieter Weber
Manager, Customer Service
Languages: German, English
T: +49 9123 185 5150

Customer Service Coordinator

Clemens Kahl
Languages: German, English
T: +49 9123 185 5218
E: clemens.kahl(at)

Customer Service Coordinator

Karl-Heinz Pickel
Languages: German, English
T: +49 9123 185 5418
E: karlheinz.pickel(at)

Customer Service Coordinator

Wolfgang Untheim
Languages: German, English
T: +49 9123 185 5145
E: wolfgang.untheim(at)

Additional Information

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